Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to Aveira(“we,” “our,” or “the Atelier”), founded by Vundela Charitha. By browsing our website, initiating an inquiry, or placing an order through our official WhatsApp business channel (+91 99519 55966), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please consult our team before confirming your order.

2. WhatsApp Ordering & Consultation Protocol

Aveira operates on a personalized, designer-to-client consultation model. All orders, customized measurements, fabric choices, and design approvals are executed via WhatsApp messaging. A binding agreement is formed once you receive our written order summary and remit the required advance or full payment.

3. Custom Sizing & Client Measurements

For all bespoke stitching, Maggam work, and made-to-order garments, customers are responsible for providing accurate measurements following our illustrated measurement guide or during our guided video consultation.

4. Pricing, Quotes & Payment Terms

All prices displayed on the website or quoted on WhatsApp are in Indian Rupees (INR) and are inclusive of applicable taxes unless explicitly stated otherwise.

• Advance Payment: A minimum 50% advance is required to begin custom fabric procurement, pattern cutting, and manual Maggam embroidery.
• Final Payment: The remaining balance must be cleared prior to courier dispatch, following your review of high-resolution completion photos.
• Accepted Methods: Verified UPI (Google Pay, PhonePe, Paytm), IMPS, NEFT, and direct bank transfer.

5. Production Timelines & Express Orders

Crafting timelines (typically 5–7 days for general stitching and 10–15 days for bridal Maggam embroidery) are estimates based on artisan capacity. While we strive to meet all targeted deadlines, handcrafted artistry may occasionally require additional time for intricate detailing. Any expected revisions to delivery schedules will be communicated proactively on WhatsApp.

6. Order Cancellations & Modification

You may modify design specifications or cancel your order within 24 hours of confirmation. Because materials, dyes, and artisan hours are committed immediately thereafter, cancellations after 24 hours forfeit the advance payment.

7. Non-Refundable Custom Tailoring Policy

In accordance with standard bespoke couture practices, custom stitched and personalized garments are non-refundable. In the event of transit damage to unstitched textiles or sarees, notify our team within 48 hours with an unboxing video to arrange an immediate exchange.

8. Intellectual Property

All original designs, Maggam motifs, photography, logos, and written content displayed on this website and our social media channels are the exclusive property of Aveira and protected under copyright laws. Unauthorized reproduction or commercial use is strictly prohibited.

9. Governing Law & Jurisdiction

These Terms and any dispute arising from your transactions with Aveira shall be governed by and construed in accordance with the laws of India, under the exclusive jurisdiction of the courts of Hyderabad, Telangana.

10. Customer Support & Grievance Redressal

For questions, order updates, or grievance resolutions, please contact our helpline desk: